Our customer is a telemedicine software provider specializing in delivering custom and platform-based digital healthcare solutions. They have an extensive portfolio of white-label healthcare IT apps.
Detailed information about the client cannot be disclosed under the provisions of the NDA.
Our customer was looking for a reliable telemedicine app development company who could develop native iOS and Android apps to complement the existing telemedicine web platform and become an integral part of the SaaS healthcare software ecosystem. The mobile telehealth application was expected to provide state-of-the-art user experience and videoconferencing features enabling physicians to provide remote medical care.
The telemedicine app development project was supposed to target the US market, so it was crucial to ensure HIPAA compliance and seamless integration capabilities (i.e. EHR/EMR systems, third-party apps, practice management software, etc.).
Patient modulePatients get access to the functionality of the telemedicine application for healthare after passing through multi-factor authorization. The telemedicine app development solution enables users to choose the available doctors in the list with filters. Also, patients can indicate their symptoms in the chatbot tab and the system will help find relevant physicians. All healthcare workers have their profiles, where users can schedule a consultation and view all professional information: experience, education, timetable, competencies, etc. After requesting a consultation, the patient has to wait for confirmation from the doctor. When the appointment is confirmed, the system sends a push notification.The telemed app has videoconferencing features that enable video doctor-patient appointments. All e-visits are recorded and stored in the secure HIPAA-compliant cloud. Video appointment participants can also send text messages and media files if needed. After the end of an e-visit, patients are suggested to leave their feedback and rate the doctor’s performance. Then, a doctor sends a treatment plan, appoints laboratory tests, prescribes needed medications, and arranges the next appointment.
Medical staff moduleThe module is designed for physicians and administrators. Within the app, doctors can view their schedule, confirm appointments, conduct e-visits, prescribe medications, and create treatment plans. They have access to the patient’s profiles to track vitals, control medication intake, view appointment history and study medical records.As for administrative staff, they can manage reimbursement and medical billing procedures. The app can be integrated with internal telemedicine software solutions to synchronize data flows.
Before the project started, the customer had a clear idea of the way this solution had to be implemented. Our IT specialists elicited the client’s requirements and suggested the optimal technology stack to cover project’s scope and the apps’ functionalities. Due to the specifics of the project, we decided on the Scrum software development life-cycle methodology.
Our IT professionals worked with the customer’s in-house development team. Major challenges were to ensure stable real-time communication to provide flawless connection during video appointments. Another vital objective was to make the solution compliant with HIPAA regulations. To avoid security breaches, we opted for the reliable cloud computing services and conducted cybersecurity measures, including user roles set up, data encryption, multi-factor authentication, etc.
In cooperation with the client’s team, Innowise Group has successfully developed the telemedicine mobile app (both iOS and Android) and integrated it with the client’s healthcare software ecosystem. The solution is compliant with HIPAA regulations and reimbursement policies. The app can significantly reduce healthcare delivery costs, improve patient’s access to medical care, and save medical staff’s time. According to the approximate calculations, the app can increase economic outcomes by 5-7%.
After the app’s launch, our team continues to work on the solution maintenance and develop new features aiming to add more automation capabilities and integrations with pharmacies.
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After examining requirements, our analysts and developers devise a project proposal with the scope of works, team size, time, and cost estimates.
We arrange a meeting with you to discuss the offer and come to an agreement.
We sign a contract and start working on your project as quickly as possible.