The client is a German company that provides home care services for sick patients. With existing branches and ongoing expansion, the company’s medical staff provides specialized therapy continuity following hospital discharge. They monitor the treatment course and serve as coordinators between hospitals, rehabilitation organizations, and insurance companies.
Detailed information about the client can not be disclosed under the terms of the NDA.
The company’s employees provide essential daily care to patients in need of permanent medical attention. They gather and record vital data such as personal information, contact details of relatives or guardians, insurance coverage, medical examinations, and other relevant documentation. This information is then used to create an electronic medical record, ensuring that accurate and up-to-date information is readily available to healthcare providers.
The development and integration of an electronic medical record system have become a worldwide norm in the healthcare industry. Despite this, the implementation of a centralized information exchange platform in electronic form is often faced with challenges and can be a slow process.
One of the major hurdles encountered is the constant loss and unauthorized disclosure of sensitive patient data, including medication orders. This issue is often exacerbated by difficulties in accessing the system promptly, hindering the delivery of timely and effective care to patients with chronic illnesses or those recovering from surgery.
The primary objective, therefore, is to stabilize and enhance the system to ensure seamless access to patient information for timely and appropriate care.
By optimizing internal processes, settling interdisciplinary interaction between all involved actors, and ensuring the timely supply of all necessary medications and equipment, we were to help the customer improve the patients’ quality of life.
When the Innowise Group specialists were brought on board, the system was experiencing significant instability characterized by frequent server crashes and data synchronization errors. These issues significantly impeded the overall functionality of the system and could not be resolved by the company's internal IT department, which prompted the client to seek external help.
Our team has been dedicated to improving the system's functionality from the onset of the project. We have been actively introducing new features and implementing measures to stabilize the system, ensuring smooth and uninterrupted operations.
At the moment when the cooperation started, the company’s software was 8 years old, and there was no longer any contact with the initial software development team. Therefore, the first phase of the project required the Innowise Group team to apply reverse engineering methods, including the use of German-speaking business analysts for processing the accumulated software documentation.
The result of the first month of work of Innowise Group specialists was stabilizing the system by means of improving the code and completing the following technical stages:
It is worth noting that this approach did not require the system to be stopped and was carried out seamlessly without causing any inconvenience and financial losses to the customer.
Further stages of work were focused on a significant modernization of the system. Our efforts resulted in ensuring the system’s reliability, including the safety of the data stored in it, such as patients’ personal information.
To address the aforementioned issues, we took the following measures:
Currently, the partnership between Innowise Group and the customer’s company is flourishing, and we are continuously receiving new assignments from the customer. These assignments include enhancing and expanding the features of desktop and web applications, revamping the application’s user experience and interface, developing a new mobile version from scratch, and upgrading the company’s existing website.
Thanks to Scrum’s flexibility, the client has the ability to monitor the work progress on a daily basis. We also provided frequent demonstrations of new functionality and enabled the client to make adjustments to the terms of reference, as well as having more flexible control over the budget.
We used JIRA as a tracker, which the customer was already familiar with from previous projects.
The Innowise Group team’s efforts have resulted in an updated system that enables rapid recording of a patient’s examination plan, thereby reducing the time spent by medical staff. This significantly reduces the time spent by medical staff, and specialists can devote the minutes they save to other patients.
The results of examinations and tests are always at their fingertips, with an electronic chart that is always available by simply logging in. This kind of electronic chart cannot be lost or erased because the database keeps the history of all changes.
The information stored in the card can be downloaded, printed, archived, and retrieved whenever necessary. The rapid access to accurate data has reduced medical errors and provided more accurate patient care. Having accurate and comprehensive medical information about the patient’s health also reduces the risk of inappropriate medication use.
The system allows treating physicians to access a patient’s complete medical history, examination, and test results in real-time, enabling them to evaluate and adjust the treatment process promptly. The system provides automatic reminders for patients’ medical tests and shows the progress of their condition. Just as quickly, medical professionals can arrange the necessary medications and have them delivered to the patient.
The Innowise Group team provides ongoing support and bug fixes to ensure that errors in medication, equipment ordering, delivery, and billing are prevented. The team continually updates and improves the user interface of the application.
Patients can now obtain statements or prescriptions for medications without visiting the clinic. They can sign the necessary documents in an electronic format and print them out, saving time and effort.
new contracts were signed with medical institutions, expanding the customer’s reach to new clients
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